plants vs zombies battle for neighborville crashing when it is opened

here is my DxDiag as you ask please help me i tried all the  steps nothing is working...

sorry for the reply, but I don't see how to POST on this thread.  perhaps it is closed?  anyway.. same issue for me.  tried uninstalling on desktop, and using the discs to load it (since that is how I loaded it on my laptop, and that works fine... also, the laptop isn't nearly as well equipped as my desktop).  Tried:

* run as admin both origin and .exe

* clearing origin caches

* creating new user (and I'm american.. so.. no odd characters or anything)

* disabling windows protection

* removing Origin overlay in the game and in the application

My nvidia driver was up to date, and then a new update even hit yesterday and i tried that... to no avail.. ☹️

I think the game is actually running, since I hear the loading sounds.  It appears to be more of a video issue.. I know it switches to a really huge lower resolution when it launches, as I've been able to get it to stick and pull up task manager, which is almost off the screen..

Anyway, ☹️  I've attached my dxdiag here.  I'm hoping that someone can help me.  ☹️