Forum Discussion
33 Replies
- Anonymous8 years agoGot this game for my son for Christmas. I've been reading the posts and I see everyone saying there is no offline option. I'm from the time before internet. I didn't even realize there were games you could buy for any gaming console that could only be played on the internet. So when he opened the game we put it in the Xbox he also got for Christmas. It installed and, I don't care what anyone says, he played the game by himself offline. I watched him play it and i tried it myself as well. Note we had no xbox live account at the time and still do not.
He didn't try to play it again till today. Long after the return policy limit. This time he could not play offline and got pretty upset. Way to go EA. Slimy business practice at best to not put in giant print on the front of the box "FOR ONLINE PLAY ONLY". Or something to that effect. Tiny "Requires Xbox live gold. Sold seperately" at the bottom of the front cover is purposefully deceitful in my opinion. I bought the game before we even opened the console. I didn't even know what Xbox gold was.
While I now understand it is a subscription you pay monthly for to be able to play with others who have also subscribed. I still don't understand why it cant be played solo as others have commented that option is available in the second edition of the game.
So this is not solved in my opinion. Being able to play it once but never again has not been explained. I am not happy with EA or the responses I've read on your site. I am also displeased with your practice of selling online only games without explicit notice that a subscription is required. I know your lawyers have told you the little box at the bottom of the package is sufficient to avoid law suites. But who do you want to please? Your lawyers or your customers? We will definitely think twice and remember what is essentially you ripping us off next time we come across another EA game we are considering purchasing. Thank you an gfy. - EA_Darko8 years ago
Community Manager
@kgb420kgb It is most likely a case that when you first played the game your son had a free trial of Xbox live or played it during a free weekend.
The case does state that an online connection is required. It also states that an Xbox Live subscription will be required.
As is addressed it's in small print at the bottom and i never even saw it on my husbands copy of the game. I would like to refer to the question that was asked: Who do you want to please your lawyers or your customers? If you helped your customers that wouldn't even be a problem. Or rather should we expect that you just don't care about these customers. We're only a small amount of your money right? Four years to have someone even say a live account is required- come on.
- EA_Darko8 years ago
Community Manager
@Amistaria As the game is an always online title then you will need a constant internet connection. If playing on Xbox or PS4 then you will need to subscribe to their online service over which we have no control. If you have a PC then you can play the game on PC without paying any additional subscription.
- Anonymous8 years ago
Ya'll own the game. Microsoft and Sony don't. You made it a requirement for XBox Gold. I have a constant internet connection. The problem isn't the console it's the restrictions ya'll put on the game that isn't necessary. EA has enough clout to goto Microsoft and Sony and change the requirements for the game so that people can play it without having to shell out more money to be able to play a game they already own. You shouldn't be able to hold our product at ransom unless we pay every month to be able to play a game that we already paid for and own.
- EA_Darko8 years ago
Community Manager
@Satxkiller As the game is an always online experience then you will need a constant internet connection. If you are playing on a PS4 or XboxOne then the console developers have implemented a paid for service in order to play online, we have no control over how this and if you wish to play the game without paying a subscription fee then you can do so by playing the PC version of the game. I would recommend speaking with Sony and/or Microsoft for more information on why they charge a fee for online access.
Sounds more like you're saying you don't care and it's not your problem than anything. Why is it that to play single-player, it requires an online connection? To play with other people obviously that's the case, but even multiplayer games have sections that are 'offline' for solo play where you don't need the subscription. If games that are supposed to be entirely online multiplayer have this figured out.. Why don't you? Why are you putting the blame on Xbox and PlayStation for EA game's choice to not allow people to play a game, that isn't even hugely multiplayer, offline?
- EA_Darko8 years ago
Community Manager
@Amistaria As it states on the box, the game requires a constant internet connection in order to play.
No one is blaming anyone, the post was in reply to a user asking why they needed to pay for a subscription on the Xbox and/or PS4 in order to play, I was merely pointing out that Xbox Live and PS+ are services that we have no control over. If you wish to play PVZ: GW without the need of a subscription then PC is the best way to go.
Also, just to clarify there are no offline modes or elements to PVZ: GW.
Option to also not have to worry about buying a game to be told 'oops you can't play that': Never buy from EA games again, don't have to worry about the well known poor community service, go ahead and acknowledge the winners of Worst Company in America(2012,2013,2016 at least from what I've seen) and 5th place already this year of most hated companies in America has really earned their place and join the many sharing their very poor experiences with you as a company 🙂 Turns out, the people that are upset actually aren't the minority. Good Day.
- Anonymous8 years agof
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