This is just from the boot flow? Did you try any other method of contacting Customer Service? http://help.ea.com/
What region are you in?
got in contact yesterday said will send email on fix, still waiting and starting to get realy upset when game came out everything worked fine, no need to try this or this to play, just put in the disk and off you went, the way it should be.
now everyday trying to connect, waiting for an email with solution, Getting to a point that i will not try to play and probably stay away from these type of games from ea.
I know of a few friends and they have the same bloody problem, so its not my xbox not my modem/router not my service provider.
