Plants vs Zombies Garden warfare

Do you have a gold account?  Gold is required for this game as it is an online multiplayer game

Yes and I've done the power system reboot.

Do you happen to have a child account or some sort of online restriction setting?

Edit: Ensure you're logged in on your intended account, seems obvious but happens.

I have the same problem with my sons account. We have Live Gold membership activated. Everything works ok when using my personal account. I relinked my sons origin account and live account. And he is able to play FIFA14 with network features. Platform is Xbox One.

My son has this same issue.  How is his xbox live account supposed to be setup in order to play this game?  It's the security settings I've enabled so that he doesn't see content over his age.  I don't want him to see the new "gore and profane" game, but I want him to be able to play this game.  How should something like "that" be configured?

You might need to contact customer support.  Im not sure about how all of the different child accounts work, and they should be able to walk you through it

---

@picklebird_101 wrote:

Do you have a gold account?  Gold is required for this game as it is an online multiplayer game

---

Yes

Hey sorry I think that this thread is getting confused.  I think making a new thread with all of your specific issues is best.  

You should also check are you using a child account? This sometimes can be the issue, however if its your child account you should contact customer service

Contact a Game Advisor...

Here's how:
1 Click on the following link: https://help.ea.com/contact-us
2 Make sure you are logged in (top right corner)
3 Click on the blue button "Contact a Game Advisor"
4 Enter the name of your game or product (or "Origin" for account-related issues) and click "Find Solutions"
5 Select the type of issue and the platform you play on, and click on "Find Solutions".
6 Click on the blue button "I still need help" if the FAQ articles do not apply to your situation.
7 Select a contact option. Note that you may get different contact options depending on your country.