I'm really short on time, so I couldn't catch every detail in your post, and I don't have time to search for other posts I've answered. I'll make this really short and hope it helps.
1. Must have online account for PS or xbox - PS plus or xbox live.
2. Both players must log into console on their own accounts,.
3. Both players must have registered EA accounts (free).
4. Player 1 starts game and then activates split screen.
5. Player 2 presses options button.
If all goes correctly, the game will reload in split screen with both accounts logged in.
Let me know whether or not this helps. Also, there are sometimes issues with console sub accounts having permissions set so they cannot play online, you can fix this in the console's permissions settings.
I have a separate account for my son with a separate EA account. i have also set all permissions to allow everything on both accounts as far as i can tell and it still says i have an EA login error. i attached an image of the message. it's not helpful. can you log into 2 accounts before you make it a split screen? I thought the login at the start of the game is the xbox live thing? if not I haven't figured that out and maybe that could be something if i can figure out how to do it.
OK, you're beyond my experience now, I've never seen that screen before. I also have no experience with xbox. It looks like you're doing everything right. It sounds like time to deal with the help desk, good luck.
p.s. I have, in the meantime, brought up this issue in a discussion forum where EA employees are active. Perhaps we might be able to get you some help and settle the issue of the help desk referring questions to us, who are merely players trying to be helpful. I hope in the future to be able to get more definitive help for those who clearly have technical issues.
I received this response, I hope it helps:
Hey Championship,
Thanks for looking into this stuff. i really appreciate it. i'll try the link out and let you know how it goes.
Cheers
