Forum Discussion

budkin's avatar
budkin
5 years ago

Plants vs Zombies GW2 load times on Series X have dramatically increased

When my son first downloaded the game on Game Pass a couple weeks ago. It used to take about 30 seconds max for the game to load. Then one day last week it started taking at least 3-4 minutes for the...
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
5 years ago

Hi there, @budkin.

Thanks for reaching out to us about this. I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

budkin's avatar
budkin
5 years ago
@EA_Aljo Confirming that this doesn't help. It's definitely software related.
  • Gormey's avatar
    Gormey
    5 years ago
    @budkin Same thing happened on Call of Duty and it took a month to fix so I'm not holding my breath for this game, just start the game, get a coffee or beer and come back I guess.
  • PerniciousPea's avatar
    PerniciousPea
    5 years ago

    @EA_Aljo Have exactly the same problem on my spanking new XBox X.

    Could it be server related or is it just a lack of maintenance seeing that the game is no longer supported? 
    • EA_Aljo's avatar
      EA_Aljo
      Icon for Community Manager rankCommunity Manager
      5 years ago

      @PerniciousPea 

      Those servers are still up and running with players on them so I'm not seeing any issues on our end currently. Do you have the game installed on an internal or external hard drive?

      • PerniciousPea's avatar
        PerniciousPea
        5 years ago
        THANKS @EA_Aljo for getting back to me. I am using the original GW2 DVD on XBox X's DVD drive 

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