Community ManagerHi there, @budkin.
Thanks for reaching out to us about this. I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!
Community ManagerLet's see if alternate DNS settings will help. From the Xbox One screen, go to Settings > Network > Advanced settings > DNS settings > Manual. (If Settings doesn't appear on the home screen, select My Games & Apps, then Settings). From there, enter the Primary DNS as "208.67.222.222" and the Secondary DNS as "208.67.220.220". If that doesn't help, try using the google DNS servers which are: primary alt number 8.8.8.8 - secondary alt number 8.8.4.4. Let me know how it goes. Thank you.
I will try that and get back to you with what happens. Thanks for the attention!
@EA_Aljo wrote:Let's see if alternate DNS settings will help. From the Xbox One screen, go to Settings > Network > Advanced settings > DNS settings > Manual. (If Settings doesn't appear on the home screen, select My Games & Apps, then Settings). From there, enter the Primary DNS as "208.67.222.222" and the Secondary DNS as "208.67.220.220". If that doesn't help, try using the google DNS servers which are: primary alt number 8.8.8.8 - secondary alt number 8.8.4.4. Let me know how it goes. Thank you.
Community ManagerSounds good. Just get back to me when you can.
I also have an Xbox One X and the game loads on it as it always has.
Hi, happens on our series s and X. What we do is simply hit the middle controller button (eg to bring up the Xbox GUI/main menu) then cancel again. That seems to kick the game into action and the flower changes into the taco/pre load etc.
I usually wait about the same time as I used to on the one X, then do the above 🙂
.to confirm, at the point the game is loading (after xxx is connecting to ea servers) hit your central Xbox controller button and then back button to resume. Within a few seconds, game will load as you expect.
With our series S and X, made no difference to what TV being used, or storage but the above definatley resolved for us
