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NeimadNZ's avatar
NeimadNZ
7 years ago

Plants vs zombies heros not compatible ANYMORE

So I have plants vs zombies heros on my phone but after an update a while ago my phone is no longer compatible, the Google play store said to contact the developers so I'm here asking for help.
NeimadNZ's avatar
NeimadNZ
7 years ago

The Android version on my phone is 5.1.1 and I have a Samsung Galaxy Grand Prime, like I said the app store says that this version isn't compatible b for some reason even though I have had it before

EA_Blueberry's avatar
EA_Blueberry
Icon for Community Manager rankCommunity Manager
7 years ago

@NeimadNZ 

Thanks for getting back! Can you run through these steps real quick to see if that fixes the error? Based off that version and device type it should work.

If you synced up to your game progress to an EA account, Facebook, or Google you won't lose your progress if you reinstall the game. Deleting the app and reinstalling can usually fix compatibility errors like this.

Android Troubleshooting

https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-android/

  • NeimadNZ's avatar
    NeimadNZ
    7 years ago

    I can't even launch the game, cause since it's not updated it won't connect

    • daalnnii's avatar
      daalnnii
      7 years ago
      • @NeimadNZ hi there.  Is your account linked?  
      • NeimadNZ's avatar
        NeimadNZ
        7 years ago

        I don't remember

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