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Anonymous's avatar
Anonymous
9 years ago
Solved

Please Check Your Internet Connection And Try Again

 
 
Stop ignoring your customers, Fix the problems.
This is not the only one lots of people are reporting all data gone which equals all money back.
 
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PS. How can you be selling gems in the game when you know damn well that your product is broken. Maybe disable it until or post a message saying not to buy anything until the issues are fixed?
 
Oh and get rid of the cheaters that for some reason you are protecting.
 

7 Replies

  • Anonymous's avatar
    Anonymous
    8 years ago
    It’s absolutly unacceptable that paying customers are being robbed this way.
  • same problem here, what the heck is that with lost internet connection? 

    And what about the cheaters ? what do you mean about diamnond cheat?

    best regards

  • No telling how high I would be in the tournament if I didn’t have this glitch. I am NOT loosing internet connection but this game thinks so. FIX IT.

  • Anonymous's avatar
    Anonymous
    8 years ago
    It figures an EA rep would turn this back on the customers. It is not a connection issue. Nothing on our end changed including the reliability of the connection. What did change was the new app update. How is it the “connection issue” only seems to appear when using one of the new “fusion” cards?

    Simple fact is y’all have no motivation to fix a problem that is irritating paying customers as long as you can blame it on some phantom “connection issue”. Customer service and care is none existent.
  • Anonymous's avatar
    Anonymous
    8 years ago
    Very frustrating that EA/Popcap won't man up about this. There is a problem; cheaters are forcing disconnects to win. Full stop. Only happens in ranked, never casual. Only happens when I'm winning, never when losing. It happens when I am right next to my Wi-Fi at full strength.

    Come on.
  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    8 years ago

    I'm closing this thread as it has moved into the realm of conspiracy theories. If you see connection error then please check your connection and ensure it is running optimally, simply sitting beside your router does not mean that you will have no issues. 

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