Problem when getting gems from ads

I think it's the type of ad the ones with the blue progress bar at the bottom., the ibotta one and the words story one, the toy box ones. I have been able to get credited with a few here and there after restarting the device but 99% of the time I watch an ad now and it just fails to credit me, Ooops, something went wrong. Please try again later. We need to get rid of those trash ads.

Fix the bug will be better 🙂 I just watched same ad to restart my daily and then to get gems. It restarted my daily with success while gems ad gave me en error.

@EA_Atici am also having the same problem I have watched the same ad over and over again without getting anything. It has been 3 days now where I am unable to get gems. My system is a Huawei P Smart but I don't think that's the problem because a friend of mine has the same problem and he has a Samsung galaxy A5. 

@EA_Aticis there currently any fix, the bug is really annoying since its my mains source of my gems. 

I haven't been able to get gems in the last 3 days.   I have reset my advertising ID and maybe can get 1 ad to give me gems but otherwise I get OOPS something went wrong.   This is really getting annoying to say the least.   It looks like I got gems on the little 5 sec videos.  But the 30 sec videos always give me OOPS message.  I have reset my ID about 15 times today but only got about 10 gems which is 2 ads.   Please FIX this.

Phone - Asus Zenfone 4 Max, Android 8.1

Game Version - 1.32.11

Player ID = 1003291876118

Please fix this or provide me the gems I missed in the last 3 days which would be 300 at least.

Thanks.

Thank you,

I don't know if devs chage anything but for me it is better now. About 85% ads working. I'm almost happy 🙂

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@goddessbunny42 wrote:

@EA_Atic- I also am NOT seeing the Free Gems option since getting updated to v. 1.32.11. I also have not gotten an option to watch an add if I lose a Daily Challenge. I had cleared my cache and reset my Ad ID.

Same here!

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