I havent been able to plat GW2 for almost two years on my main PlayStation account, it just gives me a vague message "unable to connect to ea servers at this time". Other EA games on my PlayStation and PC (linked to the same account) can play other EA games perfectly fine (BFN and BF2042 for example). is there any known fix as I would just simply would like to play my account which i have spent 1000+ hours in.
Community Manager@Jazcast Can you attach a photo of the error that you get so we can see what you are seeing on your end? The game is online so it may be more of a local issue than a game issue.
@EA_Shepard Sorry for the late response! here are 3 photos of garden warfare 2 running on ps5 on my main account, ps5 on a different account (different psn and ea account) and on steam pc (using the same ea account as main ps5 account). I do belive there is not a local issue as I have mentioned before other EA games work fine on my main account.
credentials for my main account if needed:[removed]
(CM Edit - removed personal info0
Again sorry for the late response and I hope you can come up with a solution so I can play on my main account again!
Community Manager@Jazcast For the account that isn't working, do you have PS Plus linked to that account as well? Playing on PC is not the same as playing on PS because on PC you don't need an online subscription like PS and Xbox do. The issue isn't the EA account itself if it works on PC unless One PS account does have PS Plus and one does not.
All the EA account does on the console is allow you into the servers.
@EA_Shepard I do not currently have ps plus but even when I did a few months back I still couldn’t log into the backyard even when accepting invitation to people’s groups it didn’t work
Community Manager@Jazcast Yeah with PS Plus changing and Xbox Live changing, it's a tough one.
So you have multiple accounts. Do you have two PSN IDs both linked to their own EA account?
Having them linked to one I can see having issues but on the console, there's no real entitlement or content that prevents you.
Have you changed your PSN and EA profile settings for privacy to be more open?
@EA_Shepard all of my playstation accounts are linked to their own ea account. is it possible i was shadow banned at any point?
Community Manager@Jazcast it's possible that it was at some point sure. That we wouldn't see though. You would have to go through the Terms of Service for that one. Once you go through all the other issues it could be which you basically have, and they are all linked separately, I would do one last thing.
Remove them all and the game
Log back into the PSN ID that cannot.
Download the game again
test it
If it doesn't again, you would need to reach out to support and have the EA account checked. The EA account allows you to connect to the server, so if it was a different issues like the PSN ID for example, you would get a different error message.
Community Manager@Jazcast Hey, I removed the other one since you already had this one. Do you have other PSN IDs on that console that can log in?
Have you tested different connections to see if you get the same error?
That error is so generic, it could be an issue with the account or an issue with the game data which sadly we cannot change. If it is an account issue, support has to look as we cannot.
