Community Manager@Banky007 Do you have any issues with any other online games? Have you tried any troubleshooting steps yourself to see if they help?
No, this is the only game I'm having trouble with. I can play Destiny 2 for as long as 12 hours without it disconnecting me. Netflix runs smoothly too.. so it's just this game ☹️
Community Manager@Banky007 If possible, can you please run through the troubleshooting steps here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/
Let me know how you get on and if the issue remains after opening the ports then please run a UO Trace so that I can take a look at your connection.
Community Manager@Banky007 Based on you UO Trace you have serious connection issues. You have packet loss on almost every hop, anything other than 0% or 100% packet loss is an issue and you have % loss all over the place. You also have incredibly high ping best/worst, any difference of more than 100ms is an issue and you have 16ms / 405ms, 268ms / 435ms, 1ms / 149ms and so on.
The best thing to do is speak with your ISP, show them your UO Trace and they will be able to help you.
