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ExtremeGamerSB's avatar
ExtremeGamerSB
10 years ago
Solved

PSN store doesn't show I own the Deluxe edition

I preordered the Deluxe Edition on the US PSN store.  For about 2 weeks leading up to launch, the games on the store said "Unavailable" where others all say "Preordered".  I couldn't get it to preloa...
  • EA_Andy's avatar
    EA_Andy
    10 years ago

    @ExtremeGamerSB - that does sound a bit confusing. 

    We had it confirmed yesterday that only the main account will get the deluxe items, not any of the sub accounts.

    Out of interest were you able to jump into the game and collect the rewards from the mailbox? It may just be a graphical thing if it's showing on some browsers that you haven't bought it when you actually have.

    - Andy -

EA_Andy's avatar
EA_Andy
Icon for EA Staff (Retired) rankEA Staff (Retired)
10 years ago

Hey @ExtremeGamerSB

You'll need to contact our support team so they can help with this. I've made a post about it here.

Thanks,

- Andy -

ExtremeGamerSB's avatar
ExtremeGamerSB
10 years ago

Not exactly my issue, but I reported it.

  • EA_Andy's avatar
    EA_Andy
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    10 years ago

    @ExtremeGamerSB - my apologies. I think only one account will get the deluxe content.

    Are the games working on both accounts without issue? Just that only one shows the deluxe content?

    - Andy -

    • ExtremeGamerSB's avatar
      ExtremeGamerSB
      10 years ago

      No worries, I know you're swamped. The game works, one account shows the deluxe content other doesn't. Which is fine. But the one that does doesn't show me as owning it Unless I open Safari, which does.  Now any other browser and my PS4 (I already restored licenses) show me as not owning it, just the standard.  

      It's a confusing mess. ☹️

      • EA_Andy's avatar
        EA_Andy
        Icon for EA Staff (Retired) rankEA Staff (Retired)
        10 years ago

        @ExtremeGamerSB - that does sound a bit confusing. 

        We had it confirmed yesterday that only the main account will get the deluxe items, not any of the sub accounts.

        Out of interest were you able to jump into the game and collect the rewards from the mailbox? It may just be a graphical thing if it's showing on some browsers that you haven't bought it when you actually have.

        - Andy -

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