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Anonymous's avatar
Anonymous
9 years ago
Solved

Purchasing Coins...is not working

Hi

Purchasing coins is not working. No matter which money amount I choose. (I have the funds brw.) And it starts loading with the grey bar on black page...and then hits "0%"....it doesn't load. And comes back to "Purchase Coins", page. It is driving me nuts..since Rux has an awesome item I so want to get. X D (In other words the Paypal...or page that gives the choice of how to pay, does not load.)

Thank you for your hard work!

  • Anonymous's avatar
    Anonymous
    9 years ago

    Hi @Pattidabrass,

    Thanks for the additional info. On Xbox you're billed by Microsoft so I would either make sure that there isn't some kind of parental control on the account or I would check that the information on your credit card matches the information on your Xbox account. For instance payments may fail if the account is registered in the UK but the address of the card is in the States.

    Other than that, it could also be a connectivity issue so if you're using wifi, try to connect with an ethernet cable and / or reboot the modem for a minute or two in order to refresh the connection.

    Let us know if it worked.

5 Replies

  • Anonymous's avatar
    Anonymous
    9 years ago

    Hi @Pattidabrass,

    Sorry for the late response. Does it happen on PC or console? The reasons why the purchase doesn't go through might be different depending on the platform.

  • Anonymous's avatar
    Anonymous
    9 years ago

    Hi! : D

    Thank you for getting back to me! X ) 

    It is the XBOX ONE console :  D

  • Anonymous's avatar
    Anonymous
    9 years ago

    Hi @Pattidabrass,

    Thanks for the additional info. On Xbox you're billed by Microsoft so I would either make sure that there isn't some kind of parental control on the account or I would check that the information on your credit card matches the information on your Xbox account. For instance payments may fail if the account is registered in the UK but the address of the card is in the States.

    Other than that, it could also be a connectivity issue so if you're using wifi, try to connect with an ethernet cable and / or reboot the modem for a minute or two in order to refresh the connection.

    Let us know if it worked.

  • Anonymous's avatar
    Anonymous
    9 years ago

    Hi!

    I went in and checked everything. And it turned out that since I customize my privacy/controls....that is what was not letting me purchase coins. I had to change it so people can see me. Not real good since I like my privacy. X''D But you HELPED me find the solution! : ) So thank you! : D (Real sneaky of microsoft btw.)

  • Anonymous's avatar
    Anonymous
    9 years ago

    Glad I could be of assistance @Pattidabrass. 🙂 Let us know if you have more questions!

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