PVZ 2 redeem code problem

@CaptainBoss1000 Hey, to start with please check out this post, it may help: http://answers.ea.com/t5/Technical-Issues/Pre-order-Deluxe-edition-rewards-FAQ/m-p/5183156#U5183156

If the issue persists, is there any chance another account was logged in at the time? Can you try cycling to other gamertags that are commonly used on your machine and check if they can access the deluxe content?

You may want to reach out to support, but I'd check the other accounts first. 

http://help.ea.com/en/article/contact-ea-help/

Thanks.