Forum Discussion

Anonymous

10 years ago

SolvedApproved

PVZ 2 redeem code problem

I redeemed my deluxe edition code and got nothing...waited 24 and still got nothing. Thanks EA for stealing my $10.

EA_David
10 years ago
@CaptainBoss1000 Hey, to start with please check out this post, it may help: http://answers.ea.com/t5/Technical-Issues/Pre-order-Deluxe-edition-rewards-FAQ/m-p/5183156#U5183156

If the issue persists, is there any chance another account was logged in at the time? Can you try cycling to other gamertags that are commonly used on your machine and check if they can access the deluxe content?

You may want to reach out to support, but I'd check the other accounts first.

http://help.ea.com/en/article/contact-ea-help/

Thanks.

EA_David

Community Admin

10 years ago

@CaptainBoss1000 Hey, to start with please check out this post, it may help: http://answers.ea.com/t5/Technical-Issues/Pre-order-Deluxe-edition-rewards-FAQ/m-p/5183156#U5183156

If the issue persists, is there any chance another account was logged in at the time? Can you try cycling to other gamertags that are commonly used on your machine and check if they can access the deluxe content?

You may want to reach out to support, but I'd check the other accounts first.

http://help.ea.com/en/article/contact-ea-help/

Thanks.