Forum Discussion

HuiYLi's avatar
HuiYLi
2 years ago

PvZ GW 2 Card Pack Stuck On Loading After Opening

When I finished playing the game yesterday and wanted to open my card pack, I found that it was constantly loading and I couldn't perform any actions. I tried the methods provided but were unsuccessf...
EA_Shepard's avatar
EA_Shepard
Icon for Community Manager rankCommunity Manager
2 years ago

Hey, @HuiYLi Have you received that error in any other part of the game, or loading into the game or matches?

HuiYLi's avatar
HuiYLi
2 years ago

No,this only happens when I load my card bag.I can buy any store normally, but when I click to check my card package, it shows that it has been loading all the time, and after a period of time it shows that I can't connect to the server.

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hey, @HuiYLi Gotcha okay. So this is going to be related to the other issue where players also receive that same error in different parts of the game. At the moment, the team is working on issues with that specific error, so any troubleshooting steps you do on your end won't do much. We have to wait for that initial error to be resol

    • HuiYLi's avatar
      HuiYLi
      2 years ago

      So there are no problems that can be solved now, right？I think I can clear my store data, maybe it will be useful

      • HuiYLi's avatar
        HuiYLi
        2 years ago

        The team of this game may be able to clear my store's data or game data, and I can try starting over

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