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RevanThe5th's avatar
1 year ago
Solved

PvZ Heroes - lost account

Hi, I recently had some problems with the app, so I deleted it and downloaded it again. When I completed the tutorial and logged (or signed in, don't know the difference, but already had an account) in using ea and than google play, I had options between loading the old good account, or keep plaing the game with the new one. I accidentaly selected the new one and I'm stuck on it. When I repeated the whole process again, I only had options between the new one made the first time, and the even newer one created by doing the tutorial again. Is there a way of getting the old good one back without knowing the exact ID? 

1 Reply

  • EA_Cath's avatar
    EA_Cath
    Icon for Community Manager rankCommunity Manager
    1 year ago

    Hi @RevanThe5th ,

    You can try and see if our EA Help can assist you, but without your player ID I'm afraid they might not be able to retrieve your old account: Contact EA Help

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