Pvz Heroes Store Pack Issues
The only pack in the store is the premium pack. I know this has happened for a long time, but everywhere else it says the only solution is for support to fix it themself.
Ive already tried buying ...
Forum Discussion
EA_Shepard
Community Manager
Community ManagerHey All,
Following up on this one, Wanted to see if the free pack was ever able to be claimed. If not I gotta send this up and let them know as we don't really have the option to push that pack to accounts.
Cheers!
DEVICE: INFINIX ZERO 2023 5G
IOS OR ANDROID: ANDROID
PLAYER ID: HanzPlays
LOCATION: CAVITE, PHILIPPINES
I am experiencing the bug where only the single premium packs are available for purchase. I noticed it quite recently, around Dec. 25 or 26, 2023. Please fix it.
- EA_Shepard
Hey All,
Wanted to follow up on this one and see who all is still missing packs from the store!
I can see on my game the packs section has a bunch of them listed right now, so you should be good to go. If you are not, let me know with the info requested!
Cheers!
Hello @EA_Shepard ,
unfortunately I have still the issue and didn't receive any responce from contacted technical support. My last message from the support team was about that they know about the problem. I was recommended to contact them later once their tools are working. For long time, I noticed the problem in the game store where I couldn't buy any other pack except the premium one. I decided to give it more time and respond later so that's why I'm solving the problem till now.
However, here are necessary infos about me:
Device: Xiaomi Redmi Note 7
Version: Android
Player ID: 1006093782841
Location: Czechia
Date issue started: 21. 12. 2023 (date of submitted report)
Any errors: no aviable packs in "Packs" section except Premium one (this issue is already fixed), no promised 40% discount on any pack (promised discount is already expired)
- EA_Shepard
@Evzen_350 Thank you for all the info on this one. I will forward this to them. They are working on an update to be pushed which I know included pack issues. A reinstall of the game has worked for some but not all players.
As this is a store issue, we must wait for them to push that update for each app store so please continue to look out for that update.
I loaded it up on an iPhone and iPad and on my end, I can see more packs. I am sure you have uninstalled it before but if you can do it again for me to see if the app updates to the correct version that would be great for when I send this over.
Cheers!
