Forum Discussion

New Novice

5 years ago

Solved

PVZ is shutting down on Steam

Hello, I have PVZ on Steam and its shutting down while i'm playing multiplayer and sometimes single player without any error screen. I repaired game files on Steam but it's not fixed. The game files are up to date also. Please help me.

iluminatethesky
5 years ago
@Macchapuchare,

I would recommend contacting support to see if there's any other troubleshooting steps you can take:

https://help.ea.com/en/contact-us/

The only other thing I can think of is creating a new Windows user, and trying to launch the game under that account.

- iluminate

5 Replies

iluminatethesky
Legend
5 years ago
Hey @Macchapuchare

Sorry to hear about this.

Have you also tried clearing Origin Cache?

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

Even though you're running it through Steam, Origin still runs in the background.

Let us know if this helps with the crashes.

Thanks 🙂

- iluminate
Thamserku
New Novice
5 years ago
Sure i did. Cache cleaned, game files repaired and everything i tried. It's shutting down from single player mode even. ☹️
iluminatethesky
Legend
5 years ago
Hey @Macchapuchare,

Sorry to hear you're still experiencing issues.

Have you tried verifying the files in Steam as well?

https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335

Can you also try closing any background apps that might be interferring?

https://help.ea.com/en-us/help/origin/origin/programs-that-may-cause-conflicts-with-origin/

Thanks 🙂

- iluminate
Thamserku
New Novice
5 years ago
@iluminatethesky Yes, i did and tried everything you told me
iluminatethesky
Legend
5 years ago
@Macchapuchare,

I would recommend contacting support to see if there's any other troubleshooting steps you can take:

https://help.ea.com/en/contact-us/

The only other thing I can think of is creating a new Windows user, and trying to launch the game under that account.

- iluminate