PvZ2 error recommended driver is xx.xx.154251 or later...

Hey @Artiquannar

That error message usually means that your system doesn't meet the minimum requirements for the game - http://help.ea.com/za/article/plants-vs-zombies-gw2-system-requirements/

It sounds like you have an onboard Intel graphics card which wouldn't run the game. If you post up a dxdiag using these instructions we can take a look to know for sure.

Cheers,

- Andy -

@Artiquannar

Everything Andy said is right.

If you want to update your Intel drivers from Intel this is how (2 ways):

- Uninstall the current Toshiba/Intel drivers from Control Panel.  Restart.  Now the generic Intel drivers will likely install fine.

- If not you can use the ZIP method.  http://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.html  You will need to locate the right driver package for you and download the ZIP version for this to work.

Some higher end Intel IGPs can "run' the game, might not play the best but they can run it.   I googled your laptop model and it looks like it probably has a Celeron in it ☹️  I do not believe it will be able to play.

Ideally, you need a gaming computer (regular computer with a medium-end Graphics Card) for best performance.

You can request a refund here:

http://help.ea.com/en/article/returns-and-cancellations/

http://help.ea.com/en/refund/

Thanks @WootCandy and enjoy your XBOX One when you get it @Artiquannar 🙂

- Andy -

I have this same issue with not being able to install the needed drivers.  When I try for the refund it says the game is not eligible for a refund.  I started the download on June 13, 2016, but did not actually launch the game till June 14, 2016.  Is there anyway I can still get a refund. We are not able to plan the game at all.

Mary Ann 

@wagruber

You may be able to contact a game advisor here who can help with it:

https://help.ea.com/en/contact-us/new/

If your computer has Intel and a secondary dedicated Graphics Card, it may not be using the second card and thus this message.

when i disabled my intel(R) driver i didnt get the error but the game would run 1fps basiclly. UNPLAYABLE