Unless I'm mistaken, the OP said that they have an xbox live account.
EA Staff (Retired)There's a lot of confusion happening here.
I think @kshaeta is referring to someone they spoke to within EA rather than someone who has messaged them on XBOX Live chat.
Which Gamertag are you trying to connect to the game with?
The game is online for the most part, you will need an internet connection and an XBOX Live Gold subscription for the most part. If the account is underage then it's correct that they won't be able to play on that account. That's a legal requirement under COPPA.
- Andy -
