PVZGW2 update problem
My son is trying to install the capture the taco update, on our Xbox One and it keeps freezing. We turned it all off and reinstalled the entire PVZGW2, but it still freezes- now at 86.3%, 27.08 of 3...
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EA_Darko
Community Manager
Community ManagerSorry to see that you and your son are having issues getting your games installed.
Best thing to do is try the following steps to see if they sort the issues @RighteousPirate.
Clear the Xbox One Cache:
- Press and hold the power button on the front of the Xbox until it turns off completely.
- Unplug the power brick from the back of the Xbox. Press and hold the power button on the Xbox several times to expel any remaining power and clear the cache.
- Plug in the power brick.
- Wait for the light on the power brick to change from white to orange.
- Turn the Xbox back on as you would normally.
If the issue remains can you try reinstalling the game using the steps in this help article: https://support.xbox.com/en-IE/games/troubleshooting/game-installation-process-stops
Let me know how you get on.
Darko
Thanks, @EA_Darko,
We've tried to steps you mentioned, but it still is stalled. We have reinstalled entire game, not just update, and it still stalls.
With 30GB space, would it be worthwhile clearing local saved games, or will that cause more problems with other games.
We are installing from online (no disc).
Thanks,
Righteous Pirate
- I'm having the same problem on xb1.. i have 200gb free so it's not a space issue.
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