I have tryed a number of times now on my iPad, Windows 8.1 and my Andriod and none seem to work with this game via smartglass.
When you open the companion it will display the games logo and a message saying "Please Start or resume Plants Vs Zombies Garden Warfare on Xbox One" and thats all it will ever do.
I have tryed all game modes and power cyclering my Xbox but it will not work at all.
Community Admin@morpheus2n2 I'll merge this with the other Smartglass thread, we're looking into the report.
Just as something to check, does changing your console region to US help? i have one report from someone with the same issue, who got it resolved by switching region.
@eadavid wrote:@morpheus2n2 I'll merge this with the other Smartglass thread, we're looking into the report.
Just as something to check, does changing your region help?
Region on Xbox or for the device using Smartglass?
Community AdminSorry, I caught that and edited my original post, but I was too slow. Apparently changing console region was what helped the other person affected.
My console region is US but it still does not work.
My tablet is a Galaxy 10.1, so the screen size is not an issue.
My son has a Kindle with a 7" screen, so it doesn't load the map (likely because Smartglass will only work in portrait mode under on screens under 8"). Loading it on his Kindle was the only reason I knew there was supposed to be a button that says "Enter Boss Mode" That button is simply not there on my tablet.
I thought it was possible it is a problem with Samsung tablets, but from what I can tell (by searching the web) it just isn't working on ANY Android tablets with the correct screen size.
I too cannot get the Smartglass commpanion app to work right. All I get are the current stats of the game and not Boss Mode. I am usuing the Nexus 10 Android 4.4 so screen size is not the issue and my Xbox One is set to the United States so that does nothing to fix the problem as well. Any assistance in this matter would be greatly appreciated.
Community AdminDid you ensure the SmartGlass device is linked to the Xbox One via the IP address of the console?
Did you ensure the SmartGlass device is linked to the Xbox One via the IP address of the console?
The guy just said it works fine on his Kindle Fire HD, it sounds like he's fully aware of how to use SmartGlass. It's clearly a problem with Android and either SmartGlass in general or the companion application.
These follow up questions are killing me:
"Have you checked if your tablet is powered on?"
"Are you sure you own an Xbox One?"
If you were asking me if the smartglass is connected to the Xbox, yes it is. We can use smartglass with Plants vs zombies on the Galaxy tab and see the scoreboard to the game. We just can't access Boss Mode. We can use the smartglass in general on both tablets. It is just that the Samsung has this one particular issue.
