Forum Discussion

EA_Lanna's avatar
EA_Lanna
Icon for Community Manager rankCommunity Manager
5 years ago

Re: Cannot backup account because I set age to child

Hi @qefhjzh, 

@Rotblut is correct. When it comes to child accounts, account changes would need the help of the support team. They may require proof of age and account ownership before they can make any changes but they will talk you through that when you get in touch. You can connect with them using the following channels: 

  • EA Help website - Phone/Chat/Email - Availability may vary 
  • Twitter - Select the message icon to get assistance 
  • Facebook - You can select the 'send message' option on the accounts home page  

Thanks, 

- EA_Lanna

1 Reply

  • TheSprinter85's avatar
    TheSprinter85
    Hero
    5 years ago

    It may be possible to backup your account progress through your device, depending on which type of device you play on. However, it is probably better to create a case with EA as the others have said, because you should be able to show proof of age, and they should be able to "age up" your account so you can back it up. 

About Plants vs. Zombies™ Franchise Discussion

Zombies trying to enter your house? Keep them in check and discuss the best gardening techniques on the community forum.27,847 PostsLatest Activity: 7 minutes ago