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EA_Shepard's avatar
EA_Shepard
Icon for Community Manager rankCommunity Manager
2 years ago

Re: [EA app] PvZ GW2 not launching

@Screwed_tsu12 Hey, just to confirm, when you launch the game, the EA app closeses and opens and the game never launches?

8 Replies

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @Screwed_tsu12 Gotcha.

    Can you attach a DxDiag?

    Also, look at your Reliability monitor:

    1. Press the Windows key and "R" at the same time.
    2. Copy and paste "perfmon /rel" (without the quotes) in the new Window > hit “ENTER”
    3. Look if it has entries for the game executable or EA app. > If yes double click at the last entry for the game executable or EA app, copy the info, and save it to a text file.
  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @Screwed_tsu12 We need the above files to check out the errors. Those are not steps that resolve the issue. They tell why why it isn't launching.

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @Screwed_tsu12 There has been no update no. I need the file requested above to look at your system and the error report!

    When I requested it from you you said "Still not working" I need the file to review the error report from your system.

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