Community AdminHopefully there's no local corruption. If you're using the 360 version of the game, please try clearing the cache. If you're playing on Xbox One, please perform a hard restart (hold the power button for 5-10 seconds). Once this is done, please check again, hopefully the issue will go away.
xbox one, turned off the game started it back up. got message "failed to retrieve save data" then the continue option. I didn't want to lose 25lvls already so turned off the xbone, unplugged the power brick for a few minutes, started back up and it worked. don't know if its a server or game glitch but looks like a power cycle will fix it. i tried restarting the game with no power cycle and that did not work. needed to power cycle the system.
That error is an issue with the xbox not connecting properly to the cloud servers to retreive your save. Normally it will ask if you want to continue with the local copy but I'm guessing they don't save a local copy since it's online only. When this happens if your internet connection is fine, the only way to fix it is what you did to fix it. A hard reset of the console.
@eadavid wrote:Hopefully there's no local corruption. If you're using the 360 version of the game, please try clearing the cache. If you're playing on Xbox One, please perform a hard restart (hold the power button for 5-10 seconds). Once this is done, please check again, hopefully the issue will go away.
This does work. But having to do this every single day is getting really annoying. Please look into what is causing this. The people I play with are having this issue as well.. So it's not confined to just some people. I'm on Xbox one.
@ChooseMyFate wrote:
@eadavid wrote:Hopefully there's no local corruption. If you're using the 360 version of the game, please try clearing the cache. If you're playing on Xbox One, please perform a hard restart (hold the power button for 5-10 seconds). Once this is done, please check again, hopefully the issue will go away.
This does work. But having to do this every single day is getting really annoying. Please look into what is causing this. The people I play with are having this issue as well.. So it's not confined to just some people. I'm on Xbox one.
How often is it happening to you? It only happened to me the one time, and the hard reset worked like a charm. I haven't had any problems since. (I also didn't know about how to hard reset my One yet, only the turn off feature from just pressing the button once or using the features via voice or controller.)
i am having this problem got the game 11/03/2014 worked fine first day but now i get error failed to load save i am playing on the 360 i have cleared the system Cache still no look turned my router off and my xbox is there anything else i can try coz at the moment i have a game thats not worth playing
I received the same error this evening after having played it with no problems since launch.
I cleared the XbOne's cache and power cycled the brick but the error is still coming up. This has rendered the game unplayable as a result.
Is anything being done by EA to rectify this situation?
i am on xbox 360 and have had same message come up all morning. i tried clearing the cache, and i have reset my router still not working. what should i do next ?
It does not work....
This does not work. Tried this. Nothing, same problem. Fix this. Did not pay money for a broken game.
This did not work for my Xbox 360. What now?
I'm having the same problem, but on PC. What should I do?
