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EA_Shepard's avatar
EA_Shepard
Icon for Community Manager rankCommunity Manager
2 years ago

Re: Game progress missing after my device shut down automatically

@p8hq563xr5qw For issues like this, the best thing to do if you are not connected to an account is to play it again and link it after the tutorial. 

If you were linked, the best thing to do is log in/out and test the account as it should allow you to sync up the progress again.

Cheers!

2 Replies

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @p8hq563xr5qw Since the progress itself is local to the device, when you launch the game, you can go into the profile data where the name is and it should show you other profiles. Sadly if it does not that data was deleted. With the age of the game, there is no longer any support for the first one.

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