Let me get this straight - the EA help desk told you to come and have random people on their forum fix your problem? Seriously?? Wow. I'm super sorry. I mean, every now and then EA person will actually respond here, but it's awfully rare.
Tons of people have had this same issue, basically the thing's completely broken. There's no fix that I'm aware of. I lucked out and the transfer went through for me. I hope I'm wrong and someone can help you out.
I just read this on the reddit from a person with the same issue This is what they were told by EA help:
"I apologize for the inconvenience, however this promo is currently not live at this time, as the Garden Warfare team is working on this special promotion at this time!"
So, I guess, be happy it's not something you paid extra for? I'm reminded of the time the EA servers went down from a DOS attack the day Battlefield 1 went live. I got a help desk guy on the phone and he pretended to have no idea why I couldn't connect to the EA servers. Then he said he was going to transfer me to someone else. After a minute or two, the phone line went dead. FFS, just admit it when something is broken.
