Forum Discussion

Anonymous

Approved

Re: i can' download PvZ Garden warfare help pls

I have the same problem, I pre-orderd the game but I can't install it, there is no "play" button or "install" the game is just gray in my "my games" menu

3 Replies

EA_Nils
Community Admin
11 years ago
If the game should be released already in your region as per the info here and you still cannot access your game, there may be an issue with your payment.

In this case please contact an EA Game Advisor, so they can look into it for you: https://help.ea.com/en/contact-us/new

This article here describes how: https://help.ea.com/article/welcome-to-the-new-and-improved-ea-help-center#2

Log in with your Origin account and choose a "Product", "Category" and "Platform" to see all available contact options.

If there is no phone support or live chat available at the time, please scroll down below the Answer HQ box to check our live support availability for your region.

Thank you,

Nils
Anonymous
11 years ago
Approved
I dont see my region in the timeline, does that i mean i can never play it?
EA_Nils
Community Admin
11 years ago
@barookQ8 wrote:

I dont see my region in the timeline, does that i mean i can never play it?

@barookQ8 Hi,

Thanks for the heads up, I have updated the article to reflect that the game is now also available in other regions. So, as long as it is available for you for sale in your local Origin Store, you will be able to purchase and play it now!

Cheers,

Nils