Community Admin@xblackinfern0x Hi, do you get an error message when you have the crash? When your friend plays does he get a crash too? Can you try creating a 2-player Ops match and see if the crash re-occurs?
Thanks.
Community AdminThanks for the info. The game should run fine on Windows 10. You can try playing in Windowed mode as a test, there have been scattered reports of issues when playing fullscreen with the latest update. It shouldn't be happening but it's worth checking.
You may also want to check the Reliability Monitor. Start typing "view reliability history" into the search bar to get this option.
I just started having a similar issue with a brand new Win 10 gaming laptop I purchased w/Nividia 1080p 8GB graphics card. I've been playing the game successfully for 3-4 days until this morning when it suddenly crashes almost immediately joining a multiplayer session. Absolutely no idea why. The screen just locks up with freckles appearing all over the screen and then reboot. Sometimes it happens INSTANTLY when I step into the multiplayer portal. You don't even get a chance to see it looking for a session or see the stuff floating around.
If I join a game through a buddy on Origin, it will crash at the character selection screen or within thirty seconds of game play. I can run around the backyard no problems. A lot of the errors in event viewer are related to nvlddmkm which appears to be some component of NVidia.
Just an update.
I gave up and eventually restored the factory image since I've only had it for about four days. I must have spent five hours troubleshooting this issue between all the events that occurred in the log. I'll create another image before updating the video drivers to see if it happens again.
Yeah still have the same problem it just crashes without warning with no error or nothing. I think it the update that happened that is causing this problem?
Community AdminThank you for the updates. Can you check for a reliability monitor report, it should be very helpful.
Description
A problem caused this program to stop interacting with Windows.
Faulting Application Path: D:\Program Files (x86)\Origin Games\Plants vs Zombies Garden Warfare 2\GW2.Trial_Win64_Retail.exe
Problem signature
Problem Event Name: AppHangB1
Application Name: GW2.Trial_Win64_Retail.exe
Application Version: 1.0.7.0
Application Timestamp: 581bf174
Hang Signature: 5528
Hang Type: 67246080
OS Version: 10.0.14393.2.0.0.256.48
Locale ID: 2057
Additional Hang Signature 1: 55288db0ee099a07c101a7fcd57ab8b0
Additional Hang Signature 2: 163f
Additional Hang Signature 3: 163f1a88e45899507935a3a25cb92323
Additional Hang Signature 4: 5528
Additional Hang Signature 5: 55288db0ee099a07c101a7fcd57ab8b0
Additional Hang Signature 6: 163f
Additional Hang Signature 7: 163f1a88e45899507935a3a25cb92323
Extra information about the problem
Bucket ID: 50df4fec6776650af7923e71ff0542e8 (129293872390)
This is the problem here!!
Community AdminThank you for the post. Out of interest, does your friend live nearby? If it's possible you might want him to log into your account and try running his full version of the game, and see if you encounter the same issue. I suspect your issue is related to to the trial version of the game and this could be a good way to test.
Another thing that might be worth testing is to get the game and bear in mind the great game guarantee refund policy: https://help.ea.com/en-us/help/origin/origin/what-s-the-great-games-guarantee/
That said I understand if you don't want to take such a step.
