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EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
2 years ago

Re: Plants vs. Zombies: Battle for Neighborville can't connect to EA servers

Hi @DonutKing3741 What is your Xbox's NAT type?

When you have a moment can we try the following?

  • Quit the game and other running apps from Quick Resume (For Series X|S consoles)
  • Remove any connected device, or additional USB's from the console then restart the Xbox and check
  • Check for updates 
  • Try the steps in our Connection and Advance Connection Guides 
  • Open you're Xbox NAT Type
  • Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  
  • Persistent Storage 
    • Go to settings > Select Device & Connections > Then Blue-Ray 
    • Select Persistent Storage > Clear Persistent Storage 
  • Alternate Mac: 
    • Go to settings > Select General  > Then Network settings 
    • Go to advanced settings > Alternate Mac address > Select clear 
    • Select restart 

1 Reply

  • lilox182713's avatar
    lilox182713
    2 years ago

    When logging in to EA servers for PVZ BFN the system asks me to convert my account to a teen account. On EA it already is a teen account. When I put my email in on the PVZ BFN EA sports convert to teen account page it says duplicate email. Any ideas how to fix this. 

    thanks in advance. 

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