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Hey there, @XxSilverWarriorX
If you're positive you're checking the right email, contact an advisor so they can assist with this. To do that, try messaging @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!