Great to hear that your family enjoys the game. As with other online multiplayer games, GW2 has its ups and downs--most of both you mentioned I agree with.
The main thing I don't like is the time-gated content and the huge lot of time you'd have to invest in order to get stickers you'd want. The main thing I like is playing with friends and randoms, and having fun or goofy moments whenever they stick out.
And... welcome to the forum!
