Now the player can get the wizard, but he still can't access the portal. I believe everything is under the same PSN account and under the same EA account. The message that it says when the player tries to enter the portal is "multiplayer error." The kids are playing on split screen when this happens.
Many thanks for your help!
Megan
EA Staff (Retired)@meeegsies Glad to hear they both got Wizard! Hopefully this was only a one time hiccup.
Is the player also unable to access a public giddy park? If so, this there are a few things this could mean:
- One account is a child account and does not have online privileges (can be changed through parental controls on the ps4 family settings)
- The account with PS+ has not tied to the playstation as the primary ps4. Check that these steps are followed on the account with PS+ so that other accounts on your system can share some of the PS+ benefits: https://support.playstation.com/s/article/Activating-your-PlayStation-4-System-as-your-Primary-PS4?language=en_US
I have the same problem but it's not me not getting the wizard. I do have him, but the problem is, one of the character upgrade witch is "Two-Headed Dragon" is locked, and I've reached "Grand Master" with the wizard. It's really bugging me and I don't know what the problem could of be. Can you find out what's going on and tell me why is it happening? It'll be grateful.
Thanks.
Thanks for letting me know, I'll wait for it to come back. Thanks once again. I'm glad that you told me this before I ever understood what they're doing.
