Re: Progress has disappeared - PVZ 1

@p4wqdawo57jz You have to be linked to an account before you switch devices. You cannot manually transfer it to a new device. If you are linked, once you in stall and get past the tutorial, it will load up your account.

If not, you have to reach out to live support so that their team can look into getting that part linked and resolved for you.

But the game you mean is pvz2. Mine is pvz1.

@p4wqdawo57jz The best thing to do if it was not connected is to contact Pop Cap and have them take a gander. If you were linked, the moment you log in, you can sync up your user and it will say you logged in as (iOS profile Google Play Profile) 

With mobile games we don't have access to the data, especially over the forums. That requires access to tools on a support level.