The chat person was someone from the ea chat support service. Not to impressive.
I figured it out. The only way I was able to setup an account for my under 13 child was to download the Origin client, install it on my PC (!), then log on myself, purchase a free app, and then create an account on my PC for my child. It will say the child is underage, and then requests the parents credentials to create the child's account. An email gets sent ti the parent, to verify that it's ok. Once this is done, you now have an account for an under 13 year old. This account is AUTOMATICALLY restricted from various chat, features, and anything that might "harm" my child.
Once all this was done, I then had to go back to the XBOX One and sign in as my child. This time it allowed to access the game.
What a convoluted system.
If there is a better way I don't know what it is.
Thanks for your advice Everyone!
I figured it out. The only way I was able to setup an account for my under 13 child was to download the Origin client, install it on my PC (!), then log on myself, purchase a free app, and then create an account on my PC for my child. It will say the child is underage, and then requests the parents credentials to create the child's account. An email gets sent ti the parent, to verify that it's ok. Once this is done, you now have an account for an under 13 year old. This account is AUTOMATICALLY restricted from various chat, features, and anything that might "harm" my child.
Once all this was done, I then had to go back to the XBOX One and sign in as my child. This time it allowed to access the game.
What a convoluted system.
If there is a better way I don't know what it is.
Thanks for your advice Everyone!
