Re: PvZGw2 Not loading or very laggy if I load in

Yes David I have had this issue before. I have tried other profiles on my ps4 and have the same problem, however I played on my friends account and it loads in but is a little laggy. I have tried restarting my ps4 and has not helped.I don't always have it though. Last time it went away with an update or downtime.Thanks

Thank you, intermittent issues like this can be the worst to nail down. 

Can you check this article and try any of the steps that you haven't already? 

https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/

Hi, EA David um I think you sent the wrong link because thats a kid outfit. 

Oh dear, sorry about that, the link is corrected now. 

None of those worked.

Its definitely not my connection because I get into the match and I can hear the volume but it either gets stuck on the loading screen with the sunflower or I load in and its very laggy. All with 30 ping. Every other game on my ps4 runs smoothly and without lag except for this game

@big_Oof2169 

Does a power cycle fix this for you? I know it's not ideal, but if that power cycle doesn't work can you try a reinstall of the game?

Power Cycle

1. Touch the power button on the front of the PS4 for at least 7 seconds (until the system beeps twice).
2. Turn it back on after 1 minute. Launch the game.

So far this has worked but I will make sure it a permanent fix by trying again tomorrow.

@big_Oof2169 

We'll mark this as a solution right now but if it comes back please let us know so we can take a closer look into this. Hope it won't come to that though and good luck on the turf!

I tried again yesterday and I loaded in and it was just lagging all over the place, I will try the power cycle again before I play today too see if that would be a permanent fix.

This has not solved the problem and only was a solution for two days.