Re: 'Unable to login' on Xbox despite correct login credentials

Hi guys,

im having a similar issue.

I can log in myself and my youngest son but my other son has the same issue as above.

Same name and password but just get a generic “Can’t login at this time”.

Have been trying for 2 days.

ive checked my Origin account, changed passwords, reset wifi router, power cycled Xbox multiple times, checked child settings (his are set higher than his younger brothers anyway).

No luck...

its dissapointing as its one of the few appropriate 2 player shooter games they can play together. 

I've been pulling my hair out over this problem too. Plants vs zombies GW2 as well. My son can login and play using my gamertag but not with his. Either an "unable to login at this time" message or else an endless loop where you get sent back to the login screen with no explanation after entering your credentials. Why can't they make games like they used to- just pop in a disc and play? Told the boys we won't be buying anymore EA games if they're going to be like this. 

Hey EA:can we get  any help with this?

But since GW2 is rated E 10+, it shouldn't cause any issues in our case. And we're not just talking about "certain aspects of the game" we're talking about not being able to login and play AT ALL. 

Why is all this logging in necessary anyways? Why not make it optional for those who want to play online? These kids just want to be able to play at home. 

@Dannick1907 PVZ:GW2 is an always-online game. There is no other way to play it other than when connected to the internet. 

Yes i realize that, I just don't understand the need for it to be this way if you're not playing online. Eats up bandwidth for nothing and is surely a problem for anyone living outside large metropolitan areas where high speed is not available! Anyways, you're kind of avoiding the issue here: we ARE connected to the internet, have legit accounts, gamertag etc, and my son STILL CAN'T PLAY.

@Dannick1907 As I previously posted, on an underage account, only certain aspects of the game will be playable. In some cases you can alter the permission settings on the Xbox or PS4 account to allow access to the game. 

So any suggestions as to why we're having trouble? If account holder's age is the issue why no message to that effect when trying to log in?

@Dannick1907 As I have explained, if you can log in on your account with no issues but have issues with your sons account, then it is most likely due to it being an underage account. If the account in question is not an underage account then you will need to ensure that it has the correct permissions and has Xbox live. 

Way to go...pass the buck to Xbox, not due to the poor development of the game and programing.  EA has to fire it's entire programing team and start again, because child restrictions are here to stay and EA should EMBRACE them, not blame the console.