Re: [Updated 03/09] PC - GW/GW2 Not Working After Update

Hey, everyone

The team reached out to me on multiple isues I have sent over to them, and wanted to get some updated info from you to pass along to them. If you can please post me the following info so i can send over to them!

• EA App/Steam/Epic:
• EA ID/Steam user ID:
• Attach the EA App Error Report ID Here
• The EA app logs can be found in C:\ProgramData\EA Desktop\Logs & C:\Users\%username%\AppData\Local\Electronic Arts\EA Desktop\Logs
• Windows OS:
• Windows OS version:
• GPU model and driver version:
• Region:
• Are you using an internal or external drive?
• Are you using an HDD or SSD?
• Any other errors?
• If possible, share a Screenshot or Clip:
• Can you attach a DxDiag?

@EA_Shepard The information is the same. I have nothing to update. My information is two pages back.

My last post on this topic was taken down, if you aren’t able to open the game, and instead you’re game tries to load and then closed immediately, and you’ve checked ti delete the cryptbase.dll along with environmental variables, THE FIX IS RESETTING YOUR COMPUTER BUT KEEP YOUR FILES BUT APPS WILL BE DELETED AND YOUR PC IS GOING TO GO BACK TO ITS ORIGINAL STATE, me and a friend did this as I literally tried everything and it was the only thing that worked, it may seem like a hassle but it’s not too bad, and it worked.