Re: [UPDATED] Mobile - Loss of ads in PVZ Heroes

@BlacksnakeWoW  @King_Jinzo Are the ads still missing form your game?

Have you reset the ad preferences on your device and reinstalled the game since it started happening?

@EA_Shepard I’ve deleted and redownloaded the game to get the most recent update and turned ad preferences on via both my iPhone settings and in PVZ Heroes. Unfortunately, I’m having the exact same experience as both @R0yal787 and @BlacksnakeWoW - Once reinstalling the game, I receive an initial set of ads that allow me to watch more than the typical daily amount but after completing those, the ads go away entirely. It’s since been about 4 days since resetting everything and not a daily ad in sight =( 

The Ads are still missing for me and I reinstalled the app multiple times. Ads are also allowed in the settings.

Like mentioned above, the Ads still only show up for me after reinstalling the game and after watching 20 of them, they don‘t appear anymore.

Btw, is there a specific Ads preference setting to reset Ads on iOS? I thought that got removed some versions ago.

Greetings

Double post, sorry.

@BlacksnakeWoW Honestly i thought you still could on iOS but its been a hot min since I had to do that.

I am getting more info on the issue later on so I will update everyone here once I get that!

Cheers!

I found this article which tells you how to reset ad id now. I’m not 100% sure if it works because I haven’t tried it, but here it is anyways.

https://www.groundtruth.com/reset-advertising-device-id/#:~:text=To%20reset%20your%20Advertising%20Identifier,Request%20to%20Track”%20back%20on.

Hi @R0yal787, after uninstalling and redownloading the game, that was the first thing I tried and it hasn’t seemed to have any effect on ads appearing in game. I’ve also made sure to have ad tracking on within the PVZ Heroes game settings as well. Thank you for the article, we appreciate you! 

@EA_Shepard Thank you for all your help with this. May I request that you tag me when you have an updated response? That way, I’ll be notified via email instead of having to check everyday for an update. 

I’d really appreciate it! 

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@EA_Shepard wrote:

@BlacksnakeWoW  @King_Jinzo Are the ads still missing form your game?

Have you reset the ad preferences on your device and reinstalled the game since it started happening?

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The same thing happens to me too