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kontrolltorq's avatar
kontrolltorq
Not applicable
3 years ago

Reset password loop

Hello.

I cannot play any game from you on PS5 because im in an infinite reset password loop im sure you have heard about.

Cant find ANY solution anywhere. PLEASE HELP!

1 Reply

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    3 years ago
    Hey @kontrolltorq,

    It sounds like your PlayStation account might be linked to an old or disabled EA account. If you don't know the details of that other account, then I recommend reaching out to our live support team to see if they can help you find it. You can contact them via the following link:

    https://help.ea.com/en/contact-us/

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