Hi @EA_Illium
I was able to resolve the issue by deleting the proton files in SteamOS
I am able to run and play the game. Thank you.
EA Staff (Retired)First, I would recommend going through the support articles provided by Vavlve for their device:
Hi, @EA_Illium
I use a wireless network. My EA account is AwesomeXSpy
I own the game on Steam.
I did remember I used to play PVZ GW2 under this same EA account from my Origin account.
However, It says I do not have it in my EA library when I logged into my EA account on my Steam Deck.
I'm not sure why it doesn't show, that I own it, I believe it was because of I played the game on free trial
but it was so long ago that I'm not entirely sure.
I never owned an EA subscription.
I'm unable to test this on another device, because I'm trying to get it to work on my Steam Deck.
Thank you for your response.
I have the same issue. I own Mass Effect Legendary edition on EA and bought it on Steam for my Steam deck. Now, I own legitimate copies on both platforms, but I can't download from Steam to play on my Steam Deck. I keep getting the error posted above. I'm assuming the EA client is confused because it thinks I should be using the EA copy? Is there a supported way to fix or handle this?
EA Staff (Retired)To check are you playing from the Steam OS or did you install Windows instead?
Also, we could potentially be running into an issue we've talked about here: EA games Missing from EA app Library Since Nov 15, 2023
But it appears differently since we're on a Steam Deck.
I can pass this on to the team to be aware of.
Hi @EA_Illium,
This was playing on Steam OS on the Steam Deck. I found the strangest solution that seemed to work after searching Reddit.
I've played the game several times since without any issues. Just wanted to share the details for you to pass this along to the team. I have no idea why it worked, but it did.
