Forum Discussion
2 years ago
quick question, back when origin was still around i owned PvZ as part of their On The House program, obviously its been years and i got a new PC where did that game go, do i still own it or did i lose it when Origin got shelfed?
EA_Shepard
Community Manager
2 years ago@victorjr19666 So any games that were added to the account itself aren't removed unless that game was through EA Play because that is a sub. If the game is no longer there and you are on the right account, you can try the following:
If your game library is still showing as empty, please try the following steps to clear this up:
- Open task manager, locate EA Background Service, and end task
- Clear the cache for the EA app
- Check that the EA app is fully updated
- Run the EA app as an administrator
- Check for any background applications blocking the EA App
- Make sure the EA app or other launcher is closed.
- Press the Windows key and "R" at the same time.
- Type or copy and paste "%ProgramData%
- Navigate to Electronic Arts\EA Services
- In the license folder, you can delete all the files
As these are license files for older titles, you won't lose any progress or data.
Clear the cache for the EA app, and if the game has the option, repair the game and launch it again.
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