Teenager can't upgrade from child account
Hi, my daughter is 15 and according to this information https://help.ea.com/en/help/account/online-access-for-child-accounts/#agerequirements she should be able to upgrade to a teen account from age...
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@TheSprinter85 Thanks, but she has a child account. That means it was registered with my e-mail address (years ago). She is not able to register her own e-mail as she can’t log in online. An e-mail address is required to link her account to mine. Can’t see how to work around this. :-( She really needs that prompt to age up, but how to get it beats me.
@MossanSandisIn that case, it may be worth contacting EA Help (help.ea.com) and letting them know about the issue, as it is likely that others have run into that issue as well, and it does not really make sense that your child cannot simply register their email.
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