Forum Discussion

spacemanjupiter's avatar
spacemanjupiter
7 years ago
Solved

Trying to purchase PvZ Battle for Neighborville as gift. Error 10048

So, my friend is trying to purchase the game. He gets error 10048. He's cleared browser cache, Origin cache, used different payment methods, etc.. Same error every time. I also get the error when trying to gift the game to him, and I've tried different payment methods as well which I know are good. I can gift games to other people just fine, so I know there is something wrong with his Origin account. There is nothing wrong with any of our payment methods or browsers/computers. He's been trying to purchase the game for the last two weekend including this weekend.

8 Replies

  • spacemanjupiter's avatar
    spacemanjupiter
    7 years ago

    I contacted chat support over the weekend and then escalated the issue but I have not heard anything from them.

  • EA_Arrenai's avatar
    EA_Arrenai
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    6 years ago

    Hey there, @spacemanjupiter. We really appreciate your patience. Please keep an eye out on your case for an update from EA Help.

    Arrenai 🐱

    Did you receive an awesome, helpful response? 👍 +XP!

    Was your issue resolved by a great post? :eahigh_file: Accept as Solution

    ASK. ANSWER. LEVEL UP.

  • spacemanjupiter's avatar
    spacemanjupiter
    6 years ago
    @EA_Arrenai Still no resolution. He still can't buy the game, I can't gift it to him, EA never calls him back when we submit a ticket, the ticket never shows up in his account after he submits it, he never has once gotten an email with the ticket number even though the web page says he will receive an email so he can easily view the ticket. I've tried gifting using multiple payment methods, he's tried buying using multiple payment methods, we've both used multiple browsers with cleared cache on multiple computers (3 of mine) i've let him use my payment on his account and pc, i've logged in as him on my pc and tried buying, we've both submitted multiple tickets that never get resolved but are all marked as resolved or closed, and all this has been going on since September 8. There are 5 pages of failed purchase attempts on his account and 3 pages of failed gift attempts on mine. This is a major issue that the company just pushes under the rug, an issue where a customer can't buy their game for over 2 1/2 months. This is the worst problem I've had to deal with on any gaming service simply because it should have been resolved in a couple of days and it has been 2.5 months with no resolution. The reps are always nice but it's simply the worst customer service in the world. Not one person in the company apparently has the technical skill to simply make it to where a customer can buy 1 particular game. 1 game...
  • EA_Arrenai's avatar
    EA_Arrenai
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    6 years ago

    Hey there, @spacemanjupiter.

    It looks like on case 50921177, a couple months ago, that John was able to get some information to you regarding the issue. Please review your case history at https://help.ea.com and it will have instructions for you and your friend to take.

    I hope that helps!

    Arrenai 🐱

    Did you receive an awesome, helpful response? 👍 +XP!

    Was your issue resolved by a great post? 🙌 Accept as Solution

    ASK. ANSWER. LEVEL UP.

  • spacemanjupiter's avatar
    spacemanjupiter
    6 years ago
    @EA_Arrenai He just said he would talk to billing investigations about it and to have my friend contact support. So, I called support and had my friend on the other line. I said to support, do you want to talk to him yourself? He's on the other line. They didn't want to talk to him for whatever reason and said they would escalate the issue. I'd like to check on the status but chat lines and lines for phone calls are always a 1 hour wait. Too long.
  • EA_Arrenai's avatar
    EA_Arrenai
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    6 years ago

    Hey there, @spacemanjupiter.

    As mentioned by John, it's your friend's account that appears to have an issue here, and as such, your friend will need to create the case themself as it may involve sensitive account and financial details that can't be shared with others. As you're not the account holder, and your friend didn't originate the case, that's why they weren't able to discuss it on the call with you.

    Please have your friend create a case at https://help.ea.com and they can reference your case number, and the response from John for context.

    I hope that helps!

    Arrenai 🐱

    Did you receive an awesome, helpful response? 👍 +XP!

    Was your issue resolved by a great post? 🙌 Accept as Solution

    ASK. ANSWER. LEVEL UP.

About Plants vs. Zombies™ Franchise Discussion

Zombies trying to enter your house? Keep them in check and discuss the best gardening techniques on the community forum.27,751 PostsLatest Activity: 14 hours ago