Also Chomper burrow camera is being addressed.
@Vinimon18 Tell me about it bro. I have seen so many awesome suggestions and none of it being noticed.
EA Staff (Retired)@KnowsNoLimit @Vinimon18 - just because a reply isn't made on every post doesn't mean feedback and concerns are being missed because you used the forums and not Twitter.
Twitter is an interesting platform in that people will post publicly from their own private accounts and possibly provide more info than they ever would have on forums, I think that can happen for a lot of things.
We do try and keep you guys informed on the forums though. If we're working on something, or are aware of something that is being fixed by studio then we will usually reply as such to a thread about it.
As for making a post for each individual item that may be looked into, that doesn't seem like something we would do but once we have say notes for a new patch/update available we'll get those posted as we did for the first update.
One thing is for certain - your feedback isn't being missed.
- Andy -
@EA_Andy This is the biggest issue though and such a common mistake, staying silent on the matter is really bad. You guys don't have to answer every thread to say you are looking into and addressing the bugs. Just have a stickied thread where it details what you guys are currently working on bug wise, not content wise as that can be kept a secret for all I care.
I as a consumer and many others who enjoy the game just want to know that you guys are aware of the technical problems in your game and are working towards addressing them. That's really not much to ask for. I'm not asking for a deadline (these things take time), just that you guys are aware of these issues and intend on fixing them.
The Twitter account wasn't even your official one as well and it was never referenced there either.
You say you guys are working on things and will let us know, except that twitter post is nearly a week old and no one mentioned a thing on here. It details exactly what I and others wanted fixed.
- The hit detection bug
- Chomper burrowing camera glitch
Now I want to see some confirmation about Infinity Time/gameplay crashing and Party Rose being unobtainable mentioned.
We have countless threads asking about the same things and you guys stay silent, when all you had to do was link that twitter account that I posted in this topic.
Boom!, worries of it ever being addressed would of been settled and people will know then that they don't have to repeat themselves over and over about the same bugs.
Anyway that's just my thoughts on it. You guys can handle it how you want, but from a consumer point of view it's never a good look to just stay quiet and letting it escalate to the point of frustration for the people who bought your game.
EA Staff (Retired)@KnowsNoLimit - I understand the idea of a thread full of every bug that is being worked on but I think it would end up being counter-productive, as any reported bug is at least reviewed to make sure it is a bug and then eventually fixed, a list could end up being very long. Additionally as you've mentioned the time to review and fix a bug can vary and we don't want to give people false expectations about how quickly their particular bug is going to take to be addressed.
There is a list of some of the known issues within the stickies on the tech/bug forum, it needs a slight update at this point but does contain some of the things that have been mentioned around the forums. I wouldn't expect it to ever contain absolutely everything that's currently being looked into.
I do appreciate the feedback though, and will try and keep you guys updated as best as possible.
For infinity mode crashing we've been collecting reports here. For party Rose I would have to try and look into that a bit more, it's not something I currently have info for.
@XMalakhX - I completely agree, it's much easier to post full feedback on a forum like this than on Twitter, mostly because of the word count!
In this case it looks like it was Justin that was replying to a player directly about the issue and mentioned that it was being looked into. I definitely appreciate that you guys want to hear that stuff first and officially through the PvZ channels.
- Andy -
@EA_Andy I wasn't expecting you guys to list every bug, just the main ones in general. Hit detection, gameplay crashes, infinity time crashes and Party Rose being unobtainable. Just how Justin Wiebe has the freedom to do so on his Twitter account. In those tweets alone I got a ton of confirmation that the game is indeed getting some of the main bugs addressed.
These are most definitely bugs and need to be squashed, Like I said you guys can handle it as you wish. It's your game after all. It's just ridiculous that one Twitter account gave me more info than an entire official source.
As long as you know silence is the worse thing you can do and keep us updated now and again with what's going on I'm happy. I'm not expecting a day by day account of what's happening, I just want to see you guys stay in touch with the passionate community more.
However if all this thread did was make you guys take note of how Party Rose is unable to be unlocked then it was worth it alone for that. Anyway Thank you for taking the time to respond, I appreciate it.
@EA_Andy I understand the desire to want to use twitter, but that medium has a very limited character structure. You actually can't provide more feedback via twitter because you can't say nearly as much. At least not very detailed feedback. It's public though, and you want the people to see it on a public medium, and you feel like you can reach more people by using it. I'll be honest though, I would have never known that you guys even said anything had it not been for @KnowsNoLimit posting it here to the forums. I have a Twitter account, but I'm never on it. I only use it when I am forced to, like when you asked who needed buffs and nerfs. But I do appreciate you guys reading the forums for information. It's much more in depth than anything on twitter though.
@EA_Andy wrote:
@KnowsNoLimit @Vinimon18 - just because a reply isn't made on every post doesn't mean feedback and concerns are being missed because you used the forums and not Twitter.
Twitter is an interesting platform in that people will post publicly from their own private accounts and possibly provide more info than they ever would have on forums, I think that can happen for a lot of things.
We do try and keep you guys informed on the forums though. If we're working on something, or are aware of something that is being fixed by studio then we will usually reply as such to a thread about it.As for making a post for each individual item that may be looked into, that doesn't seem like something we would do but once we have say notes for a new patch/update available we'll get those posted as we did for the first update.
One thing is for certain - your feedback isn't being missed.
- Andy -
Like others have said it would of been a big help for you to make a sticky thread on the fourm saying "we are working on [insert thing here] and [insert other thing here]" because a large amount of people on the fourms don't have a twitter or don't use twitter often enough to notice that you posted that you were working on problems with the hit detection and luckily @KnowsNoLimit posted this for us to notice. (plus yeah you cant really explain things in detail on twitter due to the limit of letters and such.) and your leaving some of us in the dark about it and you could be stopping like 10 threads about the same problem to be created. Again it would be helpful if you created a thread explaining it or linking to the twitter post just so more of us know.
@EA_Andy wrote:
@KnowsNoLimit @Vinimon18 - just because a reply isn't made on every post doesn't mean feedback and concerns are being missed because you used the forums and not Twitter.
Twitter is an interesting platform in that people will post publicly from their own private accounts and possibly provide more info than they ever would have on forums, I think that can happen for a lot of things.
We do try and keep you guys informed on the forums though. If we're working on something, or are aware of something that is being fixed by studio then we will usually reply as such to a thread about it.As for making a post for each individual item that may be looked into, that doesn't seem like something we would do but once we have say notes for a new patch/update available we'll get those posted as we did for the first update.
One thing is for certain - your feedback isn't being missed.
- Andy -
You don't need to explain yourself, but I appreciate your reply. We know there are many issues you and the other devs are dealing with. It is not necessary to receive round the clock updates and responses from you guys like some of us want you to. All I have to say is keep up the good work.
Yes, they are some painstaking issues in-game right now including hit detection and I'm just as frustrated as most players about it. Since I know the devs are working on it, that is good enough for me. I'm not going to demand weekly updates and constant feedback from POPCAP on it. Between this forum and the Reddit, the devs are engaged enough. For some of you, it isn't enough, but I think the devs have proven themselves after the year of our queen. Give them a break and let them do their jobs.
Most of the time I have the feeling that the Development Team has no idea of the real issues that are truly threatening this game.
@EA_Andy I believe you deliver to the Team, I am just not confident in how they interpret our data if none of them can even experience the issues.
@IronCatFish47 wrote:
For some of you, it isn't enough, but I think the devs have proven themselves after the year of our queen. Give them a break and let them do their jobs.
PopCap's Job was to create a budget in order to develop, test and release a working product to us, the consumer.
Our job is to invest in the product. If at any given time we feel that our purchase doesn't meet up to the required expectations (or isn't fit for purpose) then as far as i'm concerned we, the consumer have every right to complain about said investment.
So, with all due respects I don't fully understand why you have to take the moral high ground by insisting that those who choose to air their disappointment should refrain from doing so and "give them a break". Cynically speaking, all the devs have "proven themselves" with is, not unlike a great deal of other developers in today's industry, that they too can take advantage of the "sold as is" section that seems to firmly implanted within the terms and conditions of pretty much every single piece of software that is sold nowadays. A section which very conveniently removes pretty much all OUR consumer rights regarding the product.
I'm sorry but for these reasons alone is see no grounds for giving anyone a break.
@B0RiS_THE_FR0G wrote:
@IronCatFish47 wrote:
For some of you, it isn't enough, but I think the devs have proven themselves after the year of our queen. Give them a break and let them do their jobs.
PopCap's Job was to create a budget in order to develop, test and release a working product to us, the consumer.
Our job is to invest in the product. If at any given time we feel that our purchase doesn't meet up to the required expectations (or isn't fit for purpose) then as far as i'm concerned we, the consumer have every right to complain about said investment.
Job...?
I think your expectations of POPCAP and its devs are misplaced just because you paid for a game.
Yeah it does feel like feedback/suggestions do get ignored sometimes, like with my list of suggestions thread for the Ops games....don't think it got any attention at all. :c
Well I'm glad to see I'm not the only one who feels that way.
I think people have given enough feedback on all the bugs and it's tiring repeating the same thing over and over again. So now all we can do is wait. I just wish game breaking things like crashes and the hit detection bug would be hotfix'd instead of waiting for a content patch.
The waiting game sucks just as bad as how much fun Infinity mode is to play.
The most active and constructive community is on the forums and sometimes we feel abandoned ☹️
I really do not know why game companies are only using twitter to bring news..... 80% players dont care about twitter.... Facebook and foruns are better
Jalisbr wrote:
The most active and constructive community is on the forums and sometimes we feel abandoned ☹️
I really do not know why game companies are only using twitter to bring news..... 80% players dont care about twitter.... Facebook and foruns are better
The majority of the GW community are actually the silent thousands who just play the game unaware of what goes on within forums/social media. The tactical avoidance that developers adopt towards forums is pretty commonplace throughout all games because in all honesty they have no need to appease the small percentage of people who happen to have an opinion of their creation and choose to air it within places like this. A minority voice will never be harmful enough to influence the game financially so realistically speaking it doesn't really matter how the development team choose to address comments within their forums.
Have a public shout thinking you're actually doing something positive but in reality you're not doing anything at all. A bit of a placebo effect.
A minority voice will never be harmful enough to influence the game financially so realistically speaking it doesn't really matter how the development team choose to address comments within their forums.
In some instances you're right. I'm going to use the Xbox One here as an example. Remember when they wanted to implement all those terrible ideas at launch. And no matter how much gamers protested on social media, MS didn't budge. Not until all those preorders didn't come. Only then---when they felt it in the pocketbook, did they do a 180.
But then you look at what happened a year later with the Xbox One. Some idiot who fancied himself an environmentalist writes one article slamming the Xbox One for being an energy hog due to its optional standby mode. And MS freaks out, redoing the OS trying to assure the public at large their product won't destroy the planet, because they're terrified to incur the wrath of the PC crowd. All because of one guy!
So yeah, a small group, even one individual can force change, if you hit 'em where it counts!
