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frames23's avatar
frames23
4 years ago
Solved

Unable to login at this time.

I have been trying to login to my EA account in Plants vs Zombies Garden Warfare 2, but I keep getting this error message saying that I am unable to login and they can not complete this action at thi...
  • EA_Lanna's avatar
    EA_Lanna
    4 years ago

    Hi @frames23, 

    Just one more thing to try beforehand. Could you try these steps please?

    1. Click Log In on ea.com or any other EA official site like help.ea.com (the login page will look like either image below)
    2. Choose the Xbox button to sign in using your Gamertag. 

    If it lets you in, then your Gamertag is already linked up to an EA account, just not the one you're checking atm. 

    If it doesn't allow you to log in, I'd recommend getting in touch with our live support team. Have your Gamertag handy as they may ask for it to help look into things. 

    - EA_Lanna

frames23's avatar
frames23
4 years ago

No, I have not. However, on my switch I am able to play Ea games without any login problems.

EA_Lanna's avatar
EA_Lanna
Icon for Community Manager rankCommunity Manager
4 years ago

Hi @frames23, 

Just one more thing to try beforehand. Could you try these steps please?

  1. Click Log In on ea.com or any other EA official site like help.ea.com (the login page will look like either image below)
  2. Choose the Xbox button to sign in using your Gamertag. 

If it lets you in, then your Gamertag is already linked up to an EA account, just not the one you're checking atm. 

If it doesn't allow you to log in, I'd recommend getting in touch with our live support team. Have your Gamertag handy as they may ask for it to help look into things. 

- EA_Lanna

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