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anothescreennam's avatar
anothescreennam
8 years ago
Solved

'Unable to login' on Xbox despite correct login credentials

I cannot login on any EA games on my (new) Xbox One using my ea.com account. I've confirmed the username and password are correct. The Xbox interface recognizes the username as correct. If I intentionally supply the wrong password, the system tells me it's the wrong password. If I supply the correct password, I get shown a generic 'unable to login' blurb.

I unshielded the password on the Xbox to be confirm the password was correctly typed.

I started a second, new ea.com account because of this, and it is also unable to login via the Xbox (but logging in via the website is fine). I also tried changing Xbox profiles between myself (an adult) and my son thinking EA was looking at an age restriction set by the console or something.

  • EA_Darko's avatar
    EA_Darko
    8 years ago

    On an underage account, only certain aspects of the game will be playable. In some cases you can alter the permission settings on the Xbox or PS4 account to allow access to the game. 

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  • Anonymous's avatar
    Anonymous
    8 years ago

    So any suggestions as to why we're having trouble? If account holder's age is the issue why no message to that effect when trying to log in?

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    8 years ago

    @Dannick1907 As I have explained, if you can log in on your account with no issues but have issues with your sons account, then it is most likely due to it being an underage account. If the account in question is not an underage account then you will need to ensure that it has the correct permissions and has Xbox live. 

  • Anonymous's avatar
    Anonymous
    7 years ago

    Way to go...pass the buck to Xbox, not due to the poor development of the game and programing.  EA has to fire it's entire programing team and start again, because child restrictions are here to stay and EA should EMBRACE them, not blame the console. 

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