Community Manager@THDNA Feedback has been forwarded to the team. For the cheating, we don't have threads on this because it goes against the rules of the forums. IF a player is calling out another player even to report it, they can be actioned and the post removed due to the Do's and Don'ts so I would be careful on that one.
I have requested updates on the issues, so when there is an update I will be posting one to let players know what is happening.
Cheers!
We wanted to see some real actions happening!
Community ManagerHey, All
To get this one reviewed by the right folks, I will need the following from everyone as soon as you can. Once we have all of the info below, we will forward it to the right teams so they can see what is happening.
@EA_Shepard
Primary issue: unable to enter any functional online multiplayer lobby of any game mode on the Asian server.
When attempting matchmaking in any game mode on the Asian server, it shows a match is found after a long wait; however, it will always show “Failed to connect to the game session, please try again” instead of getting into a game. In contrast, matchmaking on other servers (e.g., NA East and EU) allows players to join games almost immediately. (video linked)
Causes: Intensive lobby crashing by cheaters.
The cheaters use game modifications (Mods) that bring incompatible content into online games and result in lobby abnormal closing, known as lobby crashing. When cheaters crash all lobbies in the server, the server becomes unable to create any new functional lobbies leading to the current situation. A similar issue occurred many times in the first half of last year due to the cheater rampage; the only difference is that this time, only the Asian server (and potentially NA West) was affected whereas servers from all regions were broken by cheaters last year. For those not familiar with last year’s situation, please refer to the linked thread on global online multiplayer server dysfunction: https://answers.ea.com/t5/Other-Plants-vs-Zombies-Games/Old-Report-PvZ-GW2-unable-to-connect-to-Multiplayer-Servers/m-p/12331303/
Lobby crashing is among the most destructive forms of cheating in the game. It can cause not only server dysfunction but also pose a constant threat to all players. Players will lose all XP and coins earned in the game upon the lobby crashing.
• EA App/Steam/Epic: EA app
• EA ID/Steam user ID: THDNA
• Attach the EA App Error Report ID: Not Applicable
• The EA app logs can be found in C:\ProgramData\EA Desktop\Logs & C:\Users\%username%\AppData\Local\Electronic Arts\EA Desktop\Logs
• Windows OS: Windows 10
• Windows OS version: Windows 10 Pro 22H2
• GPU model and driver version: RTX2070s 537.58
• Internet Service Provider: China Unicom
• Region: Northern China
• Are you using an internal or external drive? Internal drive
• Are you using an HDD or SSD? SSD
• Date this issue started (is it still happening?) Almost a month (about a week after EAAC implementation)
• Any other errors?
• Has the game been reinstalled? No, irrelevant.
• Have you power cycled your modem/router? No, irrelevant.
• Have you tried a different connection? Yes
• If possible, share a Screenshot or Clip: Refer to the video I just recorded: https://youtu.be/iMTmShG_aD8
The first few minutes show failed matchmaking in all game modes on the Asian server. Starting at 6:40, the remaining part shows fast and successful matchmaking on NA East and EU servers, along with normal gameplay despite high latencies.
• Can you attach a DxDiag? Not Applicable
Most information requested is irrelevant to the issues, but I am providing it anyway. I hope these satisfy certain SOPs that must be followed in EA for situations like this.
@EA_Shepard wrote:Hey, All
To get this one reviewed by the right folks, I will need the following from everyone as soon as you can. Once we have all of the info below, we will forward it to the right teams so they can see what is happening.
- EA App/Steam/Epic:
- EA ID/Steam user ID:
- Attach the EA App Error Report ID Here
- The EA app logs can be found in C:\ProgramData\EA Desktop\Logs & C:\Users\%username%\AppData\Local\Electronic Arts\EA Desktop\Logs
- Windows OS:
- Windows OS version:
- GPU型号和驱动程序版本：
- 互联网服务提供商：
- 地区：
- 您使用的是内部驱动器还是外部驱动器？
- 您使用的是 HDD 还是 SSD？
- 此问题开始的日期（是否仍在发生？
- 还有其他错误吗？
- 游戏是否已重新安装？
- 您是否重新启动了调制解调器/路由器？
- 您是否尝试过其他连接？
- 如果可能，请共享屏幕截图或剪辑：
- 你能附上一个DxDiag吗？
This obviously means that EA doesn't want to solve the problem, they make players feel difficult. If the server crashes, they don't have to find the cause on their own. On the contrary, they want some useless materials, pure and pure, but they don't want to fix it. If EA doesn't care about the player's feelings. We can stop playing this game.
This sounds like EA doesn't think the server crash was a problem with the internal operation of its own game, but rather a problem with the player's computer or the EA app. However, if providing this information that has little to do with the matter allows EA to fix the server, and I will be willing to provide it.
• EA App/Steam/Epic: EA app
• EA ID/Steam user ID: AXlaoda
• Attach the EA App Error Report ID: It has nothing to do with this, and the APP can be opened normally
• Windows OS: Windows 11
• Windows OS version: Windows 11 Home Chinese Edition
• GPU model and driver version: NVDIA GeForce RTX4060 Laptop GPU,12th Gen Intel(R) Core(TM) i5-12450H 2.00 GHz
• Internet Service Provider: China Unicom
• Region: Southern China
• Are you using an internal or external drive? Internal drive
• Are you using an HDD or SSD? SSD
• Date this issue started (is it still happening?) Almost a month (about a week after EAAC update)
• Any other errors? No
• Has the game been reinstalled? Yes,but it is irrelevant.
• Have you power cycled your modem/router? All devices are connected to the network normally
• Have you tried a different connection? Yes
• If possible, share a Screenshot or Clip: I'll show you some video clips.These video clips show the current situation on the servers in Asia: the connection is not working.（It looks like the files need to be sent separately）
• Can you attach a DxDiag? Not Applicable
